The program exceeded my expectations in the sense that Minerva Institute is focusing on changing a mindset rather than just providing a toolbox. The difference is that you become more the

- Nicholas McIntyre, Eastman Chemical EMEA Ltd.

The program exceeded my expectations in the sense that Minerva Institute is focusing on changing a mindset rather than just providing a toolbox.The difference is that you become more the architect rather than the construction worker in strategy development.

- Nicholas McIntyre, Eastman Chemical EMEA Ltd.

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Minerva Training Institute
Executive Office 09, Business Center, Block 3,
Knowledge Village , Dubai , UAE.

Process Improvement for Healthcare Lean Healthcare Yellow Belt Certificate

Program Description

This Program provides healthcare managers with the ability to apply process improvement and quality concepts to Six Sigma projects. With case studies and examples tailored specifically to the healthcare industry, individuals will understand the relevance, utility and impact of various methodologies and tools to their specific objectives.

Specifically, the course will provide an understanding of the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology, concepts, and basic process improvement tools. Basic Lean concepts will be integrated into the course content.

Through project-based learning, participants will learn how these concepts and tools apply to specific healthcare areas. The course will introduce the following DMAIC tools: Key processes identification, project definition, process maps, SIPOC, supplier and customer requirements validation, measurement systems, affinity diagram, Pareto chart, trend chart, histogram, fishbone diagram, 5-why analysis, scatter plots, FMEA, error-proofing, control charts and control plans.

As a result of attending this program, participants will:

  • Understand the benefits and implications of a Six Sigma program
  • Understand the five-step DMAIC methodology framework used for process improvement
  • Learn how to identify and incorporate optimal tools to address various process and quality challenges
  • Evaluate Lean Six Sigma tools in the context of their specific projects
  • Take a real-life example through the DMAIC methodology
  • Use the concept of a Sigma Level to evaluate the capability of a process or organization
  • Recognize the organizational factors necessary for a successful Six Sigma program deployment
  • Learn to apply basic process improvement tools within the Six Sigma DMAIC model
  • Complete final assessment on the methodology and tools for Yellow Belt Certification


Day 1

  • The history of Six Sigma
  • The basic concept of Six Sigma

Day 2

  • Awareness of the three Six Sigma methodologies
  • Learn to apply the DMAIC methodology

Day 3

  • DMAIC tools overview
  • DMAIC tool exercises

Day 4

  • Lean Six Sigma overview
  • Service sector case studies

Day 5

  • Review tools checklist
  • Final Assessment (for Yellow Belt Certification)

The program is targeted at healthcare professionals who seek a firm grasp of how the various Lean Six Sigma process tools can be utilized in their specific projects. This course will be beneficial for: (1) individuals who are in organizations that are beginning to deploy Six Sigma or (2) for individuals in service-oriented industries, who will be contributing members of Six Sigma teams. The information covered in this course will satisfy the requirement for Yellow Belt Certification. Certification will be granted to those who pass the final assessment.

All of the following attendees will benefit from this program:

  • healthcare executives
  • physicians
  • nurses
  • clinical staff
  • industrial and management engineers
  • laboratory and specialized healthcare services
  • insurance company staff
  • pharmaceutical staff

Undergraduate Degree


Fundamentals: Core concepts, understandings and tools (60%)

Latest Developments: Recent advances and future trends (20%)

Industry Applications: Linking theory and real-world (20%)

Delivery Methods

Lecture: Delivery of material in a lecture format (60%)

Discussion or Group Work: Participatory learning (40%)


Introductory: Appropriate for a general audience (20%)

Specialized: Assumes experience in practice area or field (60%)

Advanced: In-depth explorations at the advanced level (20%)

  • Discussions with Industry and Government Leaders/Subjects Matter Experts
  • Current status of issues that affect you and your organization
  • Interactions with peers from industry and government
  • Lessons learned from multiple Case Studies
  • Course Manual-printed and e-files
  • Current articles by industry authors

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