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Six Sigma Black Belt Transactional Service Certificate

Program Description

The Six Sigma Black Belt Transactional-Service focused program uses many of the same six sigma tools used in manufacturing, but presents the information with a transactional-service focus. The Six Sigma Black Belt Certification program focuses on common transactional measures, such as reducing internal processing time, improving customer satisfaction scores, and reducing service costs. Multiple transactional-service focused case studies will be used to drive home the six sigma concepts and tools.
Organizations typically use Black Belts to address high-impact projects. Black Belt skills are frequently used by project team leaders. The focus is on developing a participant’s ability to effectively apply Six Sigma techniques to solve actual problems that affect corporate performance in quality, lead time, and cost in addition to customer-driven problem resolution. Attention is given to using these tools and techniques through extensive case studies derived from the practical experience of the instructor.

The program provides participants with the necessary skills to execute six sigma techniques and strategies at the Black Belt level.

Day 1

  • Course Introduction: Six Sigma Overview
  • DMAIC Problem Solving Process
  • Minitab® Tutorial
  • Measuring the Current State of the Process (DPM, DPMO, Yield)
  • Basic Six Sigma Quality Tools
  • Six Sigma Problem Solving Session

Day 2

  • Assessing Process Stability: Variable Control Charts
  • Statistical Process Control: Attributes Charts/Special
  • Six Sigma Problem Solving Session
  • Six Sigma Process Capability Analysis: Normal
  • Process Capability: Non-normal Distributions
  • Six Sigma Problem Solving Session
  • Two Variable Analysis: Correlation Analysis
  • Two Group Hypothesis Tests (F-tests, t-tests)

Day 3

  • Six Sigma Problem Solving Session
  • Attribute Response (proportions/yield analysis)
  • One-Factor ANOVA: Robust Operating Windows
  • Six Sigma Problem Solving Session
  • Measurement System Analysis: Gage R&R
  • Voice of the Customer Survey/Survey Analysis
  • Six Sigma Problem Solving Session
  • Multiple Regression/Stepwise Regression

Day 4

  • DOE: Principles of Design of Experiments
  • Six Sigma Problem Solving Session
  • DOE: 2k Factorial, General Linear Model
  • DOE: Full Factorial Designs—Interactions
  • Six Sigma Problem Solving Session
  • DOE: Taguchi Methods
  • Design for Six Sigma Concepts
  • Six Sigma Problem Solving Session

Day 5

  • Failure Mode and Effects Analysis
  • Design for Reliability
  • Product Design Verification Analysis
  • Six Sigma Problem Solving Session
  • Tolerance Analysis
  • Control Systems (ISO 9000, MBNQA, APQP)

The program is designed for experienced Lean Six Sigma Black Belts who are prepared to advance their mastery of the technical and leadership subjects that comprise the Master Black Belt body of knowledge and practice.

Participants should have working knowledge of:

  • Descriptive statistics (mean, std. deviation, etc.)
  • Basic graphical analysis (scatter plot, histogram, pareto)
  • Basic linear regression / correlation (fitting a line)
  • Basic probability distribution fitting (e.g., normal)
  • Basic Microsoft Excel (and/or statistical software) skills
  • purpose of reviewing lectures presented at the basic level
  • All black belt participants are given entry into the UM Green Belt course for the

Content

Fundamentals: Core concepts, understandings and tools (60%)

Latest Developments: Recent advances and future trends (20%)

Industry Applications: Linking theory and real-world (20%)

Delivery Methods

Lecture: Delivery of material in a lecture format (60%)

Discussion or Group Work: Participatory learning (40%)

Level

Introductory: Appropriate for a general audience (20%)

Specialized: Assumes experience in practice area or field (60%)

Advanced: In-depth explorations at the advanced level (20%)

  • Discussions with Industry and Government Leaders/Subjects Matter Experts
  • Current status of issues that affect you and your organization
  • Interactions with peers from industry and government
  • Lessons learned from multiple Case Studies
  • Course Manual-printed and e-files
  • Current articles by industry authors

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